ORM EXECUTIVE

Futuready Media is on the lookout for a passionate learner who can manage responses of brands on social platforms.

MANDATORY SKILLS:

• MS Excel / PowerPoint / Word
• Basic social media knowledge
• Excellent oral & written communication skills

ROTATIONAL SHIFT:

• 24 hours operation
• 3 shifts (7 am -3 pm) (3 pm- 11 pm) (11 pm to 7 am)

DUTIES AND RESPONSIBILITY:

• The ORM Executive is responsible for online complaints receiving, tracking, and analyzing the same by giving them proper responses.
• Facilitate problem resolution along with other questions. Consistently create an exceptional consumer experience with each contact via Twitter and Facebook.

KEY RESPONSIBILITIES:

• Continuously monitoring /Tracking the complaints of the brand on outlets, e.g. Twitter and Facebook.
• Understand the level of the complaint and analyze and manage online statuses.
• Discuss and respond and continuously follow in case of any confusion on complaints and on updates received.
• Maintain TAT within 5 minutes.
• Email all actionable cases excluding Power Outage, Street Light and Theft cases.

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